E-mail Password Forgot Password? Sign Up

Top Vendor Included


Testimonials

CertKingdom.com is No1
CertKingdom.com is No1 in sites coz in 50$ I cant believe this but when i purchased the 50$ package it was amazing I passed 5 Exams using Certkingdom guides in one month, " Now I am MCITP Certified" many thanks to Certkingdom Team , Thanks. Samantha R

Exam: 642-241

Certkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your certification exams on the first attempt “GUARANTEED”

Whether you want to improve your skills, expertise or career growth, with Certkingdom's training and certification resources help you achieve your goals. Our exams files feature hands-on tasks and real-world scenarios; in just a matter of days, you'll be more productive and embracing new technology standards. Our online resources and events enable you to focus on learning just what you want on your timeframe. You get access to every exams files and there continuously update our study materials; these exam updates are supplied free of charge to our valued customers. Get the best 642-241 exam Training; as you study from our exam-files "Best Materials Great Results"


642-241 Exam and 4000+ Exam $70 - $50
(you save $20)
Buy Now

Vendor Cisco
Certification Additional Proctored Exams for Validating Knowledge
Exam Code 642-241
Exam Title Unified Contact Center Enterprise Design
No. of Questions 130
Last Updated 12/03/2014
Product Type Q & A with Explanation
Question & Answers Download
Prep. Lab Download
Study Guide Download
Audio Download
Video Download
Test Engine Download
Price $50 - Unlimited life time access Immediate access to 642-241 & 4000+ more exam training tools included in this package
Buy Now
Exams Description

642-241 UCCED
Unified Contact Center Enterprise Design

Exam Description
The 642-241 UCCED Unified Contact Center Enterprise Design Exam tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

Exam Topics
The following topics are general guidelines for the content that is likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe the features and functionality of the Cisco Unified CCE solution
Describe the role of Cisco Unified Communications Manager (CUCM) in Cisco Unified CCE
Describe the role of voice gateways in Cisco Unified CCE
Describe the role of H.323 gatekeepers and Session Initiation Protocol (SIP) Proxy Servers in Cisco Unified CCE
Describe the role of Cisco Unified Intelligent Contact Management (Unified ICM) in Cisco Unified CCE
Describe the role of CTI in Cisco Unified CCE
Describe the role of Cisco Unified interactive voice response (Unified IP IVR) in Cisco Unified CCE
Describe the role of IP Phone and Communicator in Cisco Unified CCE
Describe the role of LAN and WAN in Cisco Unified CCE environments
Describe the role of quality of service (QoS) in Cisco Unified CCE
Describe the role of security in Cisco Unified CCE
Describe the role of Cisco Unified Mobile Agent in Cisco Unified CCE
Describe the role of Cisco Outbound Option in Cisco Unified CCE

Identify the design considerations for Cisco Unified Communications Manager in a Unified CCE solution
Describe the impact of CTI devices and CTI users, associations, and agent devices on Cisco Unified Communications Manager capacity
Describe the impact of Cisco Unified CCE Outbound Option (SIP- and Skinny Client Control Protocol [SCCP]-based) on Cisco Unified Communications Manager capacity
Describe the impact of Cisco Unified Mobile Agent on Cisco Unified Communications Manager capacity
Describe the impact of media resources (that is, Music on Hold [MOH], digital signal processor [DSP], and conference) in Cisco Unified Communications Manager
List the supported Cisco IP Phones supported with the Cisco Unified CCE solution and specific features of the phones
Describe the impact of Call Admission Control (CAC) and automated alternate routing (AAR) in Cisco Unified Communications Manager
Describe dial plan considerations in Cisco Unified Communications Manager for Cisco Unified CCE
Describe the impact of the multiline automatic call distributor (ACD) functionality of Cisco Unified CCE on Cisco Unified Communications Manager
Describe the impact of local and cross-cluster extension mobility in Cisco Unified Communications Manager
Describe the impact of Cisco Unified Communications Manager groups and device pools in Cisco Unified Communications Manager

Identify the network design considerations in a Cisco Unified CCE solution
Explain network requirements for the Cisco Intelligent Contact Management visible and private network connections in a Cisco Unified CCE solution
Describe how the Cisco Unified CCE solution integrates with a Microsoft Active Directory architecture
List options for providing transcoding, conferencing, and media resources for a Cisco Unified CCE solution and their impact on capacity and functionality
List the call transfer methods supported by the Cisco Unified CCE solution
Describe the high-availability options of all components supported in the Cisco Unified CCE solution
Describe the methods available to secure the Cisco Unified CCE solution and their impact on system capacity and functionality
Describe the interoperability of voice protocols in the Cisco Unified CCE environment (IP gateway)
Describe the factors used in bandwidth sizing of the Cisco Unified CCE solution for the visible and private networks as well as remote agent desktops and reporting users
Explain the network requirements to support the Clustering over the WAN (CoW) deployment model for the Cisco Unified CCE solution
Describe the impact of carrier-based SIP trunk usage on the Cisco Unified CCE solution
Describe the basic deployment models for the Cisco Unified CCE solution (single site, multisite centralized, multisite distributed, parent and child, and CoW)
Describe the Cisco Unified Computing System and support for the Cisco Unified CCE solution

Identify the design considerations for Cisco Unified ICM in a Cisco Unified CCE solution
Explain the multiline ACD feature and its requirements for the Cisco Unified CCE solution
Describe both the Analysis Manager and Diagnostic Framework and how they are used in the Cisco Unified CCE solution
Describe the differences between the Cisco Unified Intelligence Center Standard and Premium versions
Describe the differences between the Cisco Unified Intelligence Center Standard and Cisco WebView reporting tools
Describe the impact of using 15-minute reporting data in the Cisco Unified CCE solution
Describe the reporting implications of network queuing versus local queuing
Describe the use of call types for reporting data segmentation
Describe the supported Cisco Unified ICM Administrative Workstation models and their purpose in the Cisco Unified CCE solution
Describe the impact of Cisco Unified ICM peripheral gateway options (that is, Cisco Unified Mobile Agent, number of skills per agent, Cisco Outbound Option, computer-aided design [CAD], and CAD with Cisco IP Phone Agent [IPPA]) on peripheral gateway capacity in the Cisco Unified CCE solution
Describe call flow models supported in the Cisco Unified CCE solution, including prerouting, postrouting, translation routing and agent-initiated transfers
Describe the network requirements for peripheral gatewayto Cisco Unified ICM Central Controller over the WAN with Cisco Unified CCE
Describe the selection criteria for choosing Cisco CTI Object Server (CTI OS) or CAD
Describe the silent monitoring options for the Cisco Unified CCE solution and the factors that are used to select the appropriate method
Describe the impact of using the Cisco Unified CCE SIP dialer over the legacy SCCP-based dialer
Describe ring no answer treatment options and their impacts on reporting and call processing
Describe the agent target rules feature of Cisco Unified ICM and the impact it has on the Cisco Unified CCE solution
Describe the impact of adding Cisco Unified Mobile Agent to Cisco Unified ICM as an option in the Cisco Unified CCE solution

Describe the sizing process for contact center resources and Cisco Unified CCE components
Describe common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources
Explain how Erlang calculations are used as part of the sizing for contact center resources
Describe sizing tools that are provided by Cisco for the Unified CCE solution and how they are used
Describe the factors that are used to size the components of the Cisco Unified CCE solution—including Cisco Unified Communications Manager, Cisco IP Interactive Voice Response, and Unified ICM components, e.g. peripheral gateway, router, logger, administrative workstations
Describe the factors that are used in sizing the bandwidth required for the Cisco Unified CCE solution
Describe the factors that impact database sizing in the Cisco Unified CCE solution for the Unified ICM Central Controller, and Historical Data Server (HDS) and digital data service (DDS) databases
 


Make The Best Choice Chose - Certkingdom

Make yourself more valuable in today's competitive computer industry Certkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your Cisco Additional Proctored Exams for Validating Knowledge 642-241 exam on the first attempt "GUARANTEED".

Unlimited Access Package
will prepare you for your exam with guaranteed results, 642-241 Study Guide. Your exam will download as a single 642-241 PDF or complete 642-241 testing engine as well as over +4000 other technical exam PDF and exam engine downloads. Forget buying your prep materials separately at three time the price of our unlimited access plan - skip the 642-241 audio exams and select the one package that gives it all to you at your discretion: 642-241 Study Materials featuring the exam engine.

Certkingdom 642-241 Exam Prepration Tools
Certkingdom Cisco Additional Proctored Exams for Validating Knowledge preparation begins and ends with your accomplishing this credential goal. Although you will take each Cisco Additional Proctored Exams for Validating Knowledge online test one at a time - each one builds upon the previous. Remember that each Cisco Additional Proctored Exams for Validating Knowledge exam paper is built from a common certification foundation.

642-241 Exam Testing Engines
Beyond knowing the answer, and actually understanding the 642-241 test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature. Your 642-241 quiz will melt in your hands if you know the logic behind the concepts. Any legitimate Cisco Additional Proctored Exams for Validating Knowledge prep materials should enforce this style of learning - but you will be hard pressed to find more than a Cisco Additional Proctored Exams for Validating Knowledge practice test anywhere other than Certkingdom.

642-241 Exam Questions and Answers with Explanation
This is where your Cisco Additional Proctored Exams for Validating Knowledge 642-241 exam prep really takes off, in the testing your knowledge and ability to quickly come up with answers in the 642-241 online tests. Using Additional Proctored Exams for Validating Knowledge 642-241 practice exams is an excellent way to increase response time and queue certain answers to common issues.

642-241 Exam Study Guides
All Cisco Additional Proctored Exams for Validating Knowledge online tests begin somewhere, and that is what the Cisco Additional Proctored Exams for Validating Knowledge training course will do for you: create a foundation to build on. Study guides are essentially a detailed Cisco Additional Proctored Exams for Validating Knowledge 642-241 tutorial and are great introductions to new Cisco Additional Proctored Exams for Validating Knowledge training courses as you advance. The content is always relevant, and compound again to make you pass your 642-241 exams on the first attempt. You will frequently find these 642-241 PDF files downloadable and can then archive or print them for extra reading or studying on-the-go.

642-241 Exam Video Training
For some, this is the best way to get the latest Cisco Additional Proctored Exams for Validating Knowledge 642-241 training. However you decide to learn 642-241 exam topics is up to you and your learning style. The Certkingdom Cisco Additional Proctored Exams for Validating Knowledge products and tools are designed to work well with every learning style. Give us a try and sample our work. You'll be glad you did.

642-241 Other Features
* Realistic practice questions just like the ones found on certification exams.
* Each guide is composed from industry leading professionals real Cisco Additional Proctored Exams for Validating Knowledgenotes, certifying 100% brain dump free.
* Study guides and exam papers are guaranteed to help you pass on your first attempt or your money back.
* Designed to help you complete your certificate using only
* Delivered in PDF format for easy reading and printing Certkingdom unique CBT 642-241 will have you dancing the Cisco Additional Proctored Exams for Validating Knowledge jig before you know it
* Additional Proctored Exams for Validating Knowledge 642-241 prep files are frequently updated to maintain accuracy. Your courses will always be up to date.

Get Additional Proctored Exams for Validating Knowledge ebooks from Certkingdom which contain real 642-241 exam questions and answers. You WILL pass your Additional Proctored Exams for Validating Knowledge exam on the first attempt using only Certkingdom's Additional Proctored Exams for Validating Knowledge excellent preparation tools and tutorials.
Students Feedback This is what our customers are saying about CertKingdom.com.
These are real testimonials.
Hi friends! CertKingdom.com is No1 in sites coz in $50 I cant believe this but when I purchased the $50 package it was amazing I Cisco passed 10 Exams using CertKingdom guides in one Month So many thanks to CertKingdom Team , Please continue this offer for next year also. So many Thanks

Mike CA

Thank You! I would just like to thank CertKingdom.com for the Cisco Additional Proctored Exams for Validating Knowledge 642-241 test guide that I bought a couple months ago and I took my test and pass overwhelmingly. I completed the test of 130 questions in about 90 minutes I must say that their Q & A with Explanation are very amazing and easy to learn.

Jay Brunets

After my co-workers found out what I used to pass Cisco Additional Proctored Exams for Validating Knowledge 642-241 the test, that many are thinking about purchasing CertKingdom.com for their Additional Proctored Exams for Validating Knowledge exams, I know I will again

John NA

I passed the Cisco Additional Proctored Exams for Validating Knowledge 642-241 exam yesterday, and now it's on to security exam. Couldn't have done it with out you. Thanks very much.

Oley R.

Hello Everyone
I Just Passed The Cisco Additional Proctored Exams for Validating Knowledge 642-241 Took 80 to 90 Minutes max to understand and easy to learn. Thanks For Everything Now On To 642-241

Robert R.

Hi CertKingdom.com thanks so much for your assistance in Cisco Additional Proctored Exams for Validating Knowledge i passed today it was a breeze and i couldn't have done it without you. Thanks again

Seymour G.

I have used your Exam Study Guides for preparation for Cisco Additional Proctored Exams for Validating Knowledge 642-241. I also passed all those on the first round. I'm currently preparing for the Microsoft and theAdditional Proctored Exams for Validating Knowledge. exams

Ken T.

I just wanted to thank you for helping me get myAdditional Proctored Exams for Validating Knowledge $50 package for all guides is awesome you made the journey a lot easier. I passed every test the first time using your Guide

Mario B.

I take this opportunity to express my appreciation to the authors of CertKingdom.com Cisco Additional Proctored Exams for Validating Knowledge test guide. I purchased the 642-241 soon after my formal hands on training and honestly, my success in the test came out of nowhere but CertKingdom.com. Once again I say thanks

Kris H.

Dear CertKingdom.com team the test no. 642-241 that i took was very good, I received 880 and could have gain more just by learning your exams

Gil L.

Hi and Thanks I have just passed the Additional Proctored Exams for Validating Knowledge Directory Services Design exam with a score of 928 thanks to you! The guide was excellent

Edward T.

Great stuff so far....I love this site....!! I am also on the Cisco Additional Proctored Exams for Validating Knowledge I decided to start from certkingdom and start learning study Additional Proctored Exams for Validating Knowledge from home... It has been really difficult but so far I have managed to get through 4 exams....., now currently studying for the more exams.... Have a good day.................................................. Cheers

Ted Hannam

Thanks for your Help, But I have finally downloaded Cisco Additional Proctored Exams for Validating Knowledge 642-241 exam preparation from certkingdom.com they are provided me complete information about the exam, lets hope I get success for the 642-241 exam, I found there exams very very realistic and useful. thanks again

lindsay Paul
<