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Exam: 210-060

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Vendor Cisco
Certification CCNA Collaboration
Exam Code 210-060
Exam Title Implementing Cisco Collaboration Devices (CICD)
No. of Questions 203
Last Updated 10/02/2017
Product Type Q & A with Explanation
Question & Answers Download
Test Engine Download
Price $50 - Unlimited Life Time Access Immediate Access Included
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210-060 CICD
Implementing Cisco Collaboration Devices

Exam Number 210-060 CICD
Associated Certifications CCNA Collaboration
Duration 75 Minutes (55 - 65 questions)
Available Languages English
Register Pearson VUE
Exam Policies Read current policies and requirements
Exam Tutorial Review type of exam questions

This exam tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

Implementing Cisco Collaboration Devices (210-060)

Exam Description
The 210-060 (CICD) Implementing Cisco Collaboration Devices exam is a 75-minute, 55-65 question assessment that is associated with the CCNA Collaboration certification. This exam tests a candidate's knowledge of Cisco Unified Communications (UC) solutions. A candidate is tested on knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.


1.0 Describe the Characteristics of a Cisco Unified Communications Solution 15%
1.1 Describe the Cisco Unified Communications components and their functions
1.2 Describe call signaling and media flows
1.3 Describe quality implications of a VoIP network

2.0 Provision End Users and Associated Devices 24%
2.1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
2.2 Create or modify user accounts for Cisco Unified Communications Manager
2.3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
2.4 Create or modify endpoints for Cisco Unified Communications Manager
2.5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
2.6 Describe how calling privileges function and how calling privileges impact system features
2.7 Create or modify directory numbers
2.8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration
2.9 Enable end users for Cisco Unified IM and Presence
2.10 Verify user features are operational

3.0 Configure Voice Messaging and Presence 27%
3.1 Describe user creation options for voice messaging
3.2 Create or modify user accounts for Cisco Unity Connection
3.3 Describe Cisco Unified IM and Presence
3.4 Configure Cisco Unified IM and Presence

4.0 Maintain Cisco Unified Communications System 10%
4.1 Generate CDR and CMR reports
4.2 Generate capacity reports
4.3 Generate usage reports
4.4 Generate RTMT reports to monitor system activities
4.5 Monitor voicemail usage
4.6 Remove unassigned directory numbers
4.7 Perform manual system backup

5.0 Provide End User Support 24%
5.1 Verify PSTN connectivity
5.2 Define fault domains using information gathered from end user
5.3 Troubleshoot endpoint issues
5.4 Identify voicemail issues and resolve issues related to user mailboxes
5.5 Describe causes and symptoms of call quality issues
5.6 Reset single devices
5.7 Describe how to use phone applications

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Certkingdom 210-060 Exam Prepration Tools
Certkingdom Cisco CCNA Collaboration preparation begins and ends with your accomplishing this credential goal. Although you will take each Cisco CCNA Collaboration online test one at a time - each one builds upon the previous. Remember that each Cisco CCNA Collaboration exam paper is built from a common certification foundation.

210-060 Exam Testing Engines
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210-060 Exam Questions and Answers with Explanation
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210-060 Exam Study Guides
All Cisco CCNA Collaboration online tests begin somewhere, and that is what the Cisco CCNA Collaboration training course will do for you: create a foundation to build on. Study guides are essentially a detailed Cisco CCNA Collaboration 210-060 tutorial and are great introductions to new Cisco CCNA Collaboration training courses as you advance. The content is always relevant, and compound again to make you pass your 210-060 exams on the first attempt. You will frequently find these 210-060 PDF files downloadable and can then archive or print them for extra reading or studying on-the-go.

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210-060 Other Features
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