Certkingdom's provide the best learning material includes the maximum exquisite features, prepared with the aid of the identical dedicated specialists who have come collectively to provide an incorporated solution. We provide the maximum outstanding and simple approach to bypass your certification exams on the first strive "assured"
500-445 CCECE
Cisco Contact Center Enterprise Chat and Email v1.0 (500-445)
Implementing Cisco Contact Center Enterprise Chat and Email
Duration: 90 minutes
Languages: English
Associated certification Advanced Unified Contact Center Enterprise
Specialization
Exam overview
This exam tests a candidate's knowledge of deploying and administering Cisco
Enterprise Chat and Email (ECE).
Exam preparation
Official Cisco training
Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
Exam preparation
Official Cisco training
Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
Exam Description: Implementing Cisco Contact Center Enterprise Chat and
Email v1.0 (CCECE 500-445) exam is associated with the Advanced Unified Contact
Center Enterprise Specialization requirements for Deployment Engineers. This
exam tests a candidate's knowledge of deploying and administering Cisco
Enterprise Chat and Email (ECE). The course Implementing Cisco Contact Center
Enterprise Chat and Email helps candidates to prepare for this exam.
The following topics are general guidelines for the content likely to be
included on the exam. However, other related topics may also appear on any
specific delivery of the exam. To better reflect the contents of the exam and
for clarity purposes, the guidelines below may change at any time without
notice.
40% 1.0 ECE Deployment
1.1 Describe Enterprise Chat and Email Components and Deployment Model
1.2 Explain ECE Installation process
1.3 Define ECE Best Practices
1.4 Prepare PCCE for ECE and Integration
20% 2.0 ECE Administration and Configuration
2.1 Explain ECE Administration Tasks
2.2 Configure ECE
2.3 Explain ECE Queues
10% 3.0 ECE Email Administration
3.1 Explain ECE Email Administration
3.2 Describe Workflows
3.3 Explain CCE Scripting for Email and Storage Management
10% 4.0 ECE Chat Administration
4.1 Configure ECE for Chat
4.2 Describe Chat Entry Points
4.3 Explain Chat Operation and Chat Customization
20% 5.0 ECE Features and Troubleshooting
5.1 Describe ECE Report types
5.2 Explain Agent Single Sign-on for ECE
5.3 Troubleshoot ECE
Whether you want to improve your skills, expertise or career growth, with Certkingdom's training and 500-445 Brain Dumps certification resources help you achieve your goals. Our exams files feature hands-on tasks and real-world scenarios; in just a matter of days, you'll be more productive and embracing new technology standards. Our online resources and events enable you to focus on learning just what you want on your timeframe. You get access to every exams files and there continuously update our study materials; these exam updates are supplied free of charge to our valued customers. Get the best
500-445 Brain Dumps exam Training; as you study from our exam-files
"Best Materials Great Results"
500-445 Brain Dumps Exam + Online / Offline and Android Testing Engine & 4500+ other exams included
$50 - $25 (you save $25)
Buy Now
QUESTION 1
How is Chat Watchdog Interval used?
A. to control the time interval after which a chat activity is tagged as
abandoned if an agent could not accept it
B. to control the time interval after which a chat activity is tagged as
abandoned if it could not get any response from UCCE
C. to control the time interval after which a chat activity is tagged as
abandoned if it could not be routed to UCCE
D. to control the time interval after which a chat activity is tagged as
abandoned if it could not be assigned to an agent
Answer: D
QUESTION 2
What are two specifications for reporting templates? (Choose two.)
A. The availability of templates is controlled by licenses.
B. A user can only create ten reports per template.
C. Only one report can be created per template.
D. Any number of reports can be created from a template.
E. Templates can be deleted.
Answer: A,D
QUESTION 3
What is the limit of concurrent agents per application server?
A. 400
B. 600
C. 1200
D. 1800
Answer: D
QUESTION 4
In which two ways are chats transferred? (Choose two.)
A. Only open chat activities in which the customer has not left the chat session
can be transferred.
B. Chats can be transferred to departments directly.
C. Agents can transfer the chat activities based on the Maximum Task limit
setting.
D. Agents have unlimited transfers of chat activity.
E. Only one chat activity can be transferred at a time.
Answer: A,E
QUESTION 5
Which LDAP URL allows configuration in the properties pane under SSO
configuration?
A. Ldap://idap_server:3269
B. Ldap://idap_server:80
C. Ldap://idap_server:443
D. Ldap://idap_server:3268
Answer: B
500-445 Brain Dumps Exam + Online / Offline and Android Testing Engine & 4500+ other exams included
$50 - $25 (you save $25)
Buy Complete
This is what our customers are saying about CertKingdom.com.
These are real testimonials.
Jsaon
I always enjoy Scott Duffy training videos. I like how this followed the skills
outline from Cisco.
It was a great course which helped me to clear 500-445, I had previous experience
in QnA Maker and Bot services but other major areas are very well covered by
Scott. In the practice test I scored 70% in the first attempt.. but it gave
proper understanding and logic building thrust.
Jessica
This course is a great walkthrough Azure Cognitive Services, but definitely not
prep material for 500-445 exam.
Scott: cleard my exam in one week
Despite being recently updated this course feels out of date, for example there
are 31 minutes of videos on QnA maker, but this service does not appear on the
current study guide and its not clear from the course content how this differs
from its replacement (Azure Cognitive Service for Language).
Furthermore, 10 minutes of videos on knowledge mining feels low for an area that
makes up 15-20% of the exam
Richel
I have cleared exam today with 900!, these mock tests were very helpful to me
and highly recommended. Thank you
David
Successfully cleared 500-445 exam today with 960 marks. All the questions similar
and came from this Mock tests. Thanks a lot certkingdom.
Hillary - CANADA
Oct 26, 2022
Rating: 4.3 / 5.0
I studied and pass my exams using cerkingdom material carefully and took every
question seriously. At last, I passed the exam with high score. Prepare well and
study much more.
