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Certkingdom offers 500-443 preparation material that is created by dedicated experts providing an integrated solution. Our study material provides a simple and excellent way to pass your certification exams on the first attempt with a guaranteed success.
Associated Certification: Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers
Duration: 90 minutes
Languages: English
Exam overview
This exam tests a candidate's knowledge of PCCE architecture and components,
advance scripting and data exchange, CUCM initiated call flows, advanced
configuration, tools, and reporting.
Exam Description:
Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR
500-443) is a 90-minute exam associated with the Advanced Unified Contact Center
Enterprise Specialization requirements for Deployment Engineers. This exam tests
a candidate's knowledge of PCCE architecture and components, advance scripting
and data exchange, CUCM initiated call flows, advanced configuration, tools, and
reporting. The courses Administering Advanced Cisco Contact Center Enterprise,
and Reporting Cisco Contact Center Enterprise help candidates to prepare for
this exam.
Exam topics
The following topics are general guidelines for the content likely to be
included on the exam. However, other related topics may also appear on any
specific delivery of the exam. In order to better reflect the contents of the
exam and for clarity purposes, the guidelines below may change at any time
without notice.
20% 1.0 Overview
1.1 Understand architecture and components
1.2 Understand PCCE protocols
1.3 Explain PCCE call flow
1.4 Describe PCCE access
15% 2.0 Advanced Scripting and Data Exchange
2.1 Understand CCE Data Exchange
2.2 Describe Call Studio Scripting
2.3 Build CCE Scripting
15% 3.0 CUCM Initiated Call Flows
3.1 Understand transfer types
3.2 Utilize CVP Call Flow models
20% 4.0 Advanced Configuration
4.1 Deploy Finesse gadgets
4.2 Implement mobile agents
4.3 Implement PCS
10% 5.0 Tools
5.1 Implement Bulk import tool
10% 6.0 Reporting
6.1 Understand CUIC foundations
6.2 Utilize CUIC administration and operations console
6.3 Describe CUIC attributes
6.4 Utilize CUIC customization report
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QUESTION 1
What should a Call Type be mapped to for successful call routing?
A. Routing Client
B. Scheduled Script
C. Dialed numbed
D. Default Label
Answer: A
Explanation:
A Call Type is mapped to a Routing Client, which is a logical representation of
a device that can
receive and process routing requests from the CCE system. Reference = Advanced
Administration and
Reporting of Contact Center Enterprise (CCEAAR), page 2
QUESTION 2
Which device access is needed to manage agent phones for UCCE/PCCE?
A. CUCM Admin
B. CCE Web Admin tool
C. Config Manager tool
D. Finesse Admin
Answer: A
Explanation:
A CUCM Admin access is needed to manage agent phones for UCCE/PCCE, as it allows
the
administrator to configure device pools, partitions, calling search spaces, and
other settings for the
agent phones. Reference = Administering Advanced Cisco Contact Center Enterprise
(CCEAA), page 4
QUESTION 3
Which two components exchange data between Expanded Call Context Variables?
(Choose two.)
A. CCE and Finesse
B. CVP and Finesse
C. Finesse and VXML Server
D. CUCM and PCCE
E. CCE and CVP
Answer: B, E
Explanation:
B CVP and Finesse exchange data between Expanded Call Context Variables, as CVP
can pass ECC
variables to Finesse through the User to User Information (UUI) field in the SIP
header. E CCE and
CVP exchange data between Expanded Call Context Variables, as CCE can pass ECC
variables to CVP
through the Peripheral Interface Manager (PIM) or the VRU Peripheral Gateway (VPG)
depending on
the deployment model. Reference = Advanced Administration and Reporting of
Contact Center
Enterprise (CCEAAR), page 6; [Cisco Unified Contact Center Enterprise Features
Guide, Release 12.5(1)], page 23
QUESTION 4
Which two call transfers are supported in PCCE Deployments? (Choose two.)
A. SRTP Refer
B. Release VXML Trunk Transfer
C. CCE Managed Transfer
D. CUCM Destination Transfer
E. SIP Refer
Answer: C, E
Explanation:
C CCE Managed Transfer is supported in PCCE Deployments, as it allows the agent
to transfer a call to
another agent or skill group within the same PCCE system using the Finesse
desktop. E SIP Refer is
supported in PCCE Deployments, as it allows the agent to transfer a call to an
external destination
using the SIP Refer method. Reference = [Cisco Unified Contact Center Enterprise
Features Guide,
Release 12.5(1)], page 43; [Cisco Unified Contact Center Enterprise Solution
Reference Network
Design (SRND), Release 12.5(1)], page 101
QUESTION 5
What is the role of CVP in UCCE/PCCE?
A. interface between CUBE and UCCE/PCCE
B. queuing and self-service IVR
C. call routing brain of PCCE/UCCE
D. plays IVR Prompts to Callers
Answer: B
Explanation:
The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides
voice response
applications that can interact with callers, collect information, and queue
calls for treatment by
agents or other destinations. Reference = [Cisco Unified Contact Center
Enterprise Solution
Reference Network Design (SRND), Release 12.5(1)], page 9
Mika
Congratulations on passing 10 exams in just one month with the help of CertKingdom guides, Mike! We're thrilled to hear that our study materials were able to assist you in achieving your goals. Thank you for your positive feedback and support. We'll continue to strive to provide the best resources and help more individuals achieve their certification goals.
It was a great course which helped me to clear 500-443, I had previous experience
in QnA Maker and Bot services but other major areas are very well covered by
Scott. In the practice test I scored 70% in the first attempt.. but it gave
proper understanding and logic building thrust.
Jessica
This course is a great walkthrough Azure Cognitive Services, but definitely not
prep material for 500-443 exam.
Scott: cleard my exam in one week
Despite being recently updated this course feels out of date, for example there
are 31 minutes of videos on QnA maker, but this service does not appear on the
current study guide and its not clear from the course content how this differs
from its replacement (Azure Cognitive Service for Language).
Furthermore, 10 minutes of videos on knowledge mining feels low for an area that
makes up 15-20% of the exam
I studied and pass my exams using cerkingdom material carefully and took every
question seriously. At last, I passed the exam with high score. Prepare well and
study much more.
Congratulations on passing your exam with a high score using Certkingdom's material! It's great to hear that you took every question seriously and prepared well for the exam. Keep up the good work and continue to study hard for your future endeavors. Best of luck!