Exam: Agentforce-Specialist
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Slack Administrator Certification Guide Tips
September 20, 2023
As a Slack professional, you may be looking to prove your skills by becoming
Slack certified. Within the Slack ecosystem, you can become certified as a Slack
Admin, Consultant, or Developer.
In this exam guide we will focus on the Slack Admin exam and help you prepare to
become Slack certified.
Who’s the Ideal Candidate?
As an aspiring Slack Certified Admin you should ideally have 6-12 months
hands-on experience of being a Slack Administrator and be familiar with all paid
plans of the platform.
You should be used to navigating around the Slack Admin console and specifically
features like: Admin Roles, User Provisioning, Settings and Policies, Channels,
and App Approvals.
You will most likely pioneer best practices already within your organization
including channel naming conventions, and use channels for incoming requests
e.g. #help-slack.
If you need to brush up on some areas or don’t have much hands-on experience,
Slack provides a training course to help you prepare too.
Fundamentals (9%)
Workspace administration (9%)
Channel and user group administration (28%)
User lifecycle management (14%)
App administration (10%)
Security (15%)
Enabling Slack success (15%)
1. Fundamentals (9%)
The first section of the exam focuses on the fun-damentals. For this part
you’ll need to be familiar with the different roles available within Slack and
what features you get access to with each plan. You should know what common
tasks or functions you’ll be expected to perform as a Slack Admin, workspace and
org-level settings that may need to be adjusted, and the dashboards that are
available too.
2. Workspace Administration (9%)
This section of the exam is worth 9% of the overall score. You should be
familiar with workspace management, including when to create a workspace,
workspace creation, approval processes, and workspace visibility.
On Enterprise Grid, you can have multiple workspaces, so you’ll need to know how
to design these. Additionally, you may be quizzed on how to consolidate
workspaces too.
3. Channel and User Group Administration (28%)
Perhaps unsurprisingly, channels and user groups make up the largest chunk
of this exam.
You’ll need to know how to manage channels within Slack, when to use a channel,
direct message or group message and public versus private channels.
You should know about multi-workspace channels, permissions, and sharing with an
outside organization.
As someone who follows best practices, you should be able to implement naming
guidelines and channel prefixes, as well be on top of channel management
including deleting, archiving, and converting. This section also covers Slack
User Groups too.
4. User Lifecycle Management (14%)
As a Slack Admin, you serve your users and strive to make both their lives
easier and the ‘flow of work’ more efficient.
This section of the exam focuses on authentication and the increasing
functionalities you get as you move up the different Slack plans. Based on a use
case, you should be able to recommend the best way to create new users, and
perhaps compare SCIM to JIT when provisioning users.
This includes getting users into the right workspaces/channels, having a process
for Guest User requests, and deactivating users when they no longer need access.
5. App Administration (10%)
This section talks about apps, including the different scopes they can have
and enforcing approval for new apps.
Workflow Builder is part of this section, so it could come up as Slack’s tool to
automate processes and improve efficiency.
6. Security (15%)
Security is important with any system, so it’s no surprise this has its own
section on the exam.
This will test you on how to secure your system and the options available.
You’ll need to know how to manage access on desktop and mobile, as well as
options for data retention.
Slack provides tools to help specifically on Enterprise Grid such as Data Loss
Prevention, Audit Logs, and E-Discovery.
7. Enabling Slack Success (15%)
Post implementation, you’ll need to be able to measure your success, quantify
it, and track progress. You should know what type of info the Analytics
Dashboard can provide and what actions to take based on your analytic
information.
Longer term, you may be expected to know how to encourage Slack etiquette,
recruit Slack Champions, and potentially build a team around you. This also
extends to championing best practices and running enablement sessions too.
Study Strategy
For the Slack Admin Exam, I prepared by making notes that were grouped by
exam section while going through the Slack Certified Admin Prep Course on Slack
Certified.
Unless you were using a partner promotion (like me) then the cost of the prep
course and the exam is currently $300. This may be a bit steep compared to a
Salesforce Exam at $200 with free learning via Trailhead, but the materials were
enough to get me through the exam!
If you do not currently have access to Slack then consider signing up for a free
trial or plan to get to grips with the basics.
In terms of strategy, you could also prepare flashcards, form a study group,
attend Slack events, and reach out via the Slack Community on topics where you
are not as confident as others.
Lean into whatever works for you. You are likely to have taken some form of exam
before, whether it was for education or your Salesforce career; prepare in the
way that you’ve learned works for you.
Exam Strategy
The exam itself is made up of 60 multiple choice questions with up to 90 minutes
to complete the test. To pass, you’ll need to get 64% and you’ll get one free
retake (unless you are using a partner code). More information on the specifics
can be found in our differentiating guide:
READ MORE: Salesforce Certification Exams vs. Slack Exams
As this is an online-only exam, be sure to leave some time before the exam to
make sure your equipment is set up correctly and take a deep breath before going
in.
Summary
It’s been helpful for me to set a target date and then tailor my study around
this so I’ve got something to work towards – this may work for you too. Make
sure you review your notes in preparation for the exam and to feel confident
about what could come up in the exam itself.
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QUESTION 1
Leadership needs to populate a dynamic form field with a summary or
description created by a large
language model (LLM) to facilitate more productive conversations with customers.
Leadership also
wants to keep a human in the loop to be considered in their AI strategy.
Which prompt template type should the AI Specialist recommend?
A. Sales Email
B. Field Generation
C. Record Summary
Answer: B
Explanation:
The correct answer is Field Generation because this template type is designed to
dynamically
populate form fields with content generated by a large language model (LLM). In
this scenario,
leadership wants a dynamic form field that contains a summary or description
generated by AI to aid
customer interactions. Additionally, they want to keep a human in the loop,
meaning the generated
content will likely be reviewed or edited by a person before it's finalized,
which aligns with the Field
Generation prompt template.
Field Generation: This prompt type allows you to generate content for specific
fields in Salesforce,
leveraging large language models to create dynamic and contextual information.
It ensures that AI
content is available within the record where needed, but it allows human
oversight or review,
supporting the "human-in-the-loop" strategy.
Sales Email: This prompt type is mainly used for generating email content for
outreach or responses,
which doesn't align directly with populating fields in a form.
Record Summary: While this option might seem close, it is typically used to
summarize entire records
for high-level insights rather than filling specific fields with dynamic content
based on AI generation.
Salesforce AI Specialist Reference:
You can explore more about these prompt templates and AI capabilities through
Salesforce
documentation and official resources on Prompt Builder:
QUESTION 2
Universal Containers is considering leveraging the Einstein Trust Layer in
conjunction with Einstein
Generative AI Audit Data.
Which audit data is available using the Einstein Trust Layer?
A. Response accuracy and offensiveness score
B. Hallucination score and bias score
C. Masked data and toxicity score
Answer: C
Explanation:
Universal Containers is considering the use of the Einstein Trust Layer along
with Einstein Generative
AI Audit Data. The Einstein Trust Layer provides a secure and compliant way to
use AI by offering
features like data masking and toxicity assessment.
The audit data available through the Einstein Trust Layer includes information
about masked data”
which ensures sensitive information is not exposed”and the toxicity score, which
evaluates the
generated content for inappropriate or harmful language.
Reference:
Salesforce AI Specialist Documentation - Einstein Trust Layer: Details the
auditing capabilities,
including logging of masked data and evaluation of generated responses for
toxicity to maintain
compliance and trust.
QUESTION 3
Universal Containers wants to make a sales proposal and directly use data from
multiple unrelated
objects (standard and custom) in a prompt template.
What should the AI Specialist recommend?
A. Create a Flex template to add resources with standard and custom objects as
inputs.
B. Create a prompt template passing in a special custom object that connects the
recordstemporarily,
C. Create a prompt template-triggered flow to access the data from standard and
custom objects.
Answer: A
Explanation:
Universal Containers needs to generate a sales proposal using data from multiple
unrelated standard
and custom objects within a prompt template. The most effective way to achieve
this is by using a Flex template.
Flex templates in Salesforce allow AI specialists to create prompt templates
that can accept inputs
from multiple sources, including various standard and custom objects. This
flexibility enables the
direct use of data from unrelated objects without the need to create
intermediary custom objects orcomplex flows.
Reference:
Salesforce AI Specialist Documentation - Flex Templates: Explains how Flex
templates can be utilized
to incorporate data from multiple sources, providing a flexible solution for
complex data
requirements in prompt templates.
QUESTION 4
What is an AI Specialist able to do when the oeEnrich event logs with
conversation data" setting in
Einstein Copilot is enabled?
A. View the user click path that led to each copilot action.
B. View session data including user Input and copilot responses for sessions
over the past 7 days.
C. Generate details reports on all Copilot conversations over any time period.
Answer: B
Explanation:
When the "Enrich event logs with conversation data" setting is enabled in
Einstein Copilot, it allows
an AI Specialist or admin to view session data, including both the user input
and copilot responses
from interactions over the past 7 days. This data is crucial for monitoring how
the copilot is being
used, analyzing its performance, and improving future interactions based on past
inputs.
This setting enriches the event logs with detailed conversational data for
better insights into the
interaction history, helping AI specialists track AI behavior and user
engagement.
Option A, viewing the user click path, focuses on navigation but is not part of
the conversation data
enrichment functionality.
Option C, generating detailed reports over any time period, is incorrect because
this specific feature
is limited to data for the past 7 days.
Salesforce AI Specialist Reference:
You can refer to this documentation for further insights:
QUESTION 5
Universal Containers current AI data masking rules do not align with
organizational privacy and
security policies and requirements.
What should an AI Specialist recommend to resolve the issue?
A. Enable data masking for sandbox refreshes.
B. Configure data masking in the Einstein Trust Layer setup.
C. Add new data masking rules in LLM setup.
Answer: B
Explanation:
When Universal Containers' AI data masking rules do not meet organizational
privacy and security
standards, the AI Specialist should configure the data masking rules within the
Einstein Trust Layer.
The Einstein Trust Layer provides a secure and compliant environment where
sensitive data can be
masked or anonymized to adhere to privacy policies and regulations.
Option A, enabling data masking for sandbox refreshes, is related to sandbox
environments, which
are separate from how AI interacts with production data.
Option C, adding masking rules in the LLM setup, is not appropriate because data
masking is
managed through the Einstein Trust Layer, not the LLM configuration.
The Einstein Trust Layer allows for more granular control over what data is
exposed to the AI model
and ensures compliance with privacy regulations.
Salesforce AI Specialist Reference:
For more information, refer to:
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Students Feedback / Reviews/ Discussion
Mahrous Mostafa Adel Amin 1 week, 2 days ago - Abuhib- United Arab
Emirates
Passed the exam today, Got 98 questions in total, and 2 of them weren’t from
exam topics. Rest of them was exactly the same!
upvoted 4 times
Mbongiseni Dlongolo - South Africa2 weeks, 5 days ago
Thank you so much, I passed Salesforce Certified Slack Administrator today! 41 questions out of 44 are from
Certkingdom
upvoted 2 times
Kenyon Stefanie 1 month, 1 week ago - USA State / Province = Virginia
Thank you so much, huge help! I passed Salesforce Certified Slack Administrator IBM today! The big majority
of questions were from here.
upvoted 2 times
Danny 1 month, 1 week ago - United States CUSTOMER_STATE_NAME: Costa Mesa =
USA
Passed the exam today, 100% points. Got 44 questions in total, and 3 of them
weren’t from exam topics. Rest of them was exactly the same!
MENESES RAUL 93% 2 week ago - USA = Texas
was from this topic! I did buy the contributor access. Thank you certkingdom!
upvoted 4 times
Zemljaric Rok 1 month, 2 weeks ago - Ljubljana Slovenia
Cleared my exam today - Over 80% questions from here, many thanks certkingdom
and everyone for the meaningful discussions.
upvoted 2 times
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