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To give you an idea of what to expect, here are some common topics that are
typically covered in Salesforce certifications related to Public Sector
Solutions:
Salesforce Basics:
Understanding Salesforce as a CRM platform.
Navigating the Salesforce interface.
Public Sector Industry Overview:
Understanding the unique needs and challenges of the public sector.
How Salesforce solutions can be tailored for government agencies, education
institutions, and nonprofit organizations.
Government Cloud:
Salesforce Government Cloud features and capabilities.
Compliance and security considerations specific to the public sector.
Education Cloud (if relevant):
Features and capabilities of Salesforce Education Cloud.
How Education Cloud can be used in educational institutions.
Nonprofit Cloud (if relevant):
Features and capabilities of Salesforce Nonprofit Cloud.
How Nonprofit Cloud can be used in nonprofit organizations.
Data Management and Security:
Data security best practices in the public sector.
Managing data in a government or nonprofit context.
Automation and Workflow:
Configuring automation rules and workflows.
Customizing Salesforce for specific public sector needs.
Reporting and Analytics:
Creating and customizing reports and dashboards.
Using data to make informed decisions in the public sector.
Integration and Extensibility:
Integrating Salesforce with other systems and platforms.
Developing custom solutions for public sector clients.
Salesforce Certification Best Practices:
Tips and strategies for preparing for Salesforce certification exams.
Exam format, types of questions, and time management.
Remember that Salesforce certification exams may change, and new certifications
may be introduced. To ensure you have the most current information on the
syllabus and exam requirements, visit the official Salesforce certification
website or contact Salesforce's certification support.
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QUESTION 1
A Public Sector Organization (PSO) is already using Grants Management from
Public Sector Solutions and has users interacting with the PSO digitally via
their Experience Cloud site. The Technical
Consultant has already configured the site to allow users to create support
requests themselves; however, the support team in the PSO often creates Cases on
behalf of external users. The PSO has
received feedback that users of the Site are unable to see Cases that the
support team has created. What can the Technical Consultant configure to make
Cases created by the support team visible to
the users of the site?
A. Change the Organization-Wide Default settings for Case to Public Read/Write
B. Create or modify a sharing set for the Profile used for the Site that gives
access to Cases
C. Create or modify a permission set that gives access to Cases owned by the
support team
D. Create or modify a share group for the Profile used for the Site that gives
access to Cases
Answer: B
Explanation:
Sharing sets are used to grant access to records that are associated with a
specific user or profile in a community. By creating or modifying a sharing set
for the Profile used for the Site, the Technical
Consultant can ensure that external users can see Cases that are related to
their accounts or contacts, regardless of who created them. Reference:
QUESTION 2
A customer wants to implement a customer community. Authenticated users will
be able to log cases, manage their account and contact information, and
apply/view their grant applications.
What two security settings should be configured to ensure the community is
secure and no extra information is available to the authenticated community
users?
A. Set up Sharing Rules to grant authenticated users access to their Cases.
Applications, and Accounts B. Set Org-Wide Defaults for External Users to Hidden
for everything
C. Set up Sharing Sets to grant authenticated users access to their Cases,
Applications, and Accounts D. Set Org-Wide Defaults for External Users to
Private for everything
Answer: BC
Explanation:
Org-wide defaults for external users determine the baseline level of access that
guest users and authenticated community users have to records they do not own.
Setting them to Hidden for
everything means that external users cannot see any records by default, unless
they are explicitly shared with them. Sharing sets are used to grant access to
records that are associated with a specific
user or profile in a community. By setting up sharing sets, the authenticated
community users can access their own Cases, Applications, and Accounts, but not
those of other users. Reference:
QUESTION 3
A Public Sector Organization (PSO) is implementing Public Sector Solutions.
It has a requirement that they would like to keep a list of assessment
indicators that their teams will use during inspections
and have those indicators mapped to regulatory codes that team members can
reference. Leveraging the Public Sector Solutions data model, how can the
Technical Consultant meet the requirement for the PSO?
A. Create a master-detail relationship between Regulatory Code and Assessment
Indicator
B. Use the Regulatory Code Assessment Indicator junction object
C. Use the Assessment Indicator Regulatory Code junction object
D. Create a lookup relationship on both objects to a junction object called
Regulatory Code Map
Answer: C
Explanation:
The Assessment Indicator Regulatory Code junction object is part of the Public
Sector Solutions data model and it is used to create a many-to-many relationship
between Assessment Indicators and
Regulatory Codes. This allows the PSO to keep a list of assessment indicators
and map them to multiple regulatory codes that team members can reference.
Reference:
QUESTION 4
A government agency using Public Sector Solutions often has to perform
onsite visits for compliance inspections. Various internal teams across the
government agency need to have visibility into and
collaborate on inspections. Which Public Sector Solutions feature should be used
to automate inspection tasks works and drive internal collaboration?
A. OmniStudio
B. Action Plans
C. Data Raptors
D. Business Rules Engine
Answer: B
Explanation:
Action Plans are part of the Public Sector Solutions package and they are used
to automate inspection tasks and workflows. Action Plans allow the government
agency to create templates for
common inspections, assign tasks to team members, track progress and status, and
collaborate on inspections using Chatter. Reference:
Jsaon
I always enjoy Scott Duffy training videos. I like how this followed the skills
outline from Microsoft.
It was a great course which helped me to clear Public-Sector-Solutions, I had previous experience
in QnA Maker and Bot services but other major areas are very well covered by
Scott. In the practice test I scored 70% in the first attempt.. but it gave
proper understanding and logic building thrust.
Jessica
This course is a great walkthrough Azure Cognitive Services, but definitely not
prep material for Public-Sector-Solutions exam.
Scott: cleard my exam in one week
Despite being recently updated this course feels out of date, for example there
are 31 minutes of videos on QnA maker, but this service does not appear on the
current study guide and its not clear from the course content how this differs
from its replacement (Azure Cognitive Service for Language).
Furthermore, 10 minutes of videos on knowledge mining feels low for an area that
makes up 15-20% of the exam
Richel
I have cleared exam today with 900!, these mock tests were very helpful to me
and highly recommended. Thank you
David
Successfully cleared Public-Sector-Solutions exam today with 960 marks. All the questions similar
and came from this Mock tests. Thanks a lot certkingdom.
Hillary - CANADA
Oct 26, 2022
Rating: 4.3 / 5.0
I studied and pass my exams using cerkingdom material carefully and took every
question seriously. At last, I passed the exam with high score. Prepare well and
study much more.