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Microsoft Dynamics 365 customer engagement Online Deployment
Published: February 24, 2017
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.
If you have concerns about specific questions on this exam, please submit an exam challenge.
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Create a Customer Organizational Structure (25% - 30%)
Support the Microsoft Dynamics 365 client environment
Validate minimum browser requirements for devices utilizing the web interface to access Microsoft Dynamics 365, ensure client devices meet the minimum hardware specifications, support outlook integration by using Outlook or Outlook with Dynamics 365 App for Outlook installed, manage phone and tablet client environments
Deploy Microsoft Dynamics
Determine the proper edition of Microsoft Dynamics 365 suited for the client; determine the proper pricing, packaging, and subscription model based on the needs of the organizational environment; create a deployment plan to meet organizational considerations
Import data into the Microsoft Dynamics 365 environment
Design a data import plan, import data through supported methodologies, upload data from on-premises to Azure, manage large volume migrations with the Data Loader service
Manage the Microsoft Dynamics 365 environment
Sign-up and cancel subscriptions, manage users, configure SSO and AD synchronization within hybrid environments with Active Directory Federation Services (ADFS), configure administrative access, assign roles
Administer the Microsoft Dynamics 365 Environment (25% - 30%)
Deploy appropriate number and types of instances for designated environments, deploy sandbox and production instances, configure and edit instance properties
Switch an instance, reset an instance, delete an instance, copy an instance, manage regions and multiple tenant environments, manage storage and resources, manage administrative email notifications
Design a Microsoft Dynamics 365 update policy; review, approve, and skip updates; schedule updates
Integrate Microsoft Dynamics with Other Applications (20% - 25%)
Integrate Microsoft Exchange, SharePoint, and OneDrive with Microsoft Dynamics
Configure Exchange server synchronization for incoming and outgoing traffic, manage folder based tracking flows, manage SharePoint integration, enable OneDrive for Business, configure control access and folder structure for SharePoint
Integrate other Microsoft Online Business Solutions with Microsoft Dynamics
Manage OneNote integration, manage Microsoft Social Engagement integration, manage Yammer integration, manage workspace collaboration with Office 365 Groups, manage and configure Delve integration
Integrate customized and third party applications with Microsoft Dynamics
Configure and manage app modules, create customized function apps with App Designer, create site maps by using Design App Mapper, obtain access to additional apps through App Source and Power Apps
Manage Microsoft Outlook and Mobile Environments (25% - 30%)
Integrate Microsoft Dynamics 365 with Outlook
Manage supported environments for Microsoft Dynamics 365 for Outlook, deploy Microsoft Dynamics 365 for Outlook through multiple methods, configure Microsoft Dynamics 365 for Outlook to connect to multiple instances, configure synchronized fields, perform basic functions using the Microsoft Dynamics 365 App for Outlook interface
Manage and configure mobile apps for Microsoft Dynamics 365
Configure Microsoft Dynamics 365 for phones express and newer Microsoft Dynamics 365 for Phones and Tablets, configure entities and security privileges, manage CRM forms and dashboards
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