Certkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your certification exams on the first attempt "GUARANTEED"
Whether you want to improve your skills, expertise or career growth, with Certkingdom's training and certification resources help you achieve your goals. Our exams files feature hands-on tasks and real-world scenarios; in just a matter of days, you'll be more productive and embracing new technology standards. Our online resources and events enable you to focus on learning just what you want on your timeframe. You get access to every exams files and there continuously update our study materials; these exam updates are supplied free of charge to our valued customers. Get the best MB2-718 exam Training; as you study from our exam-files "Best Materials Great Results"
MB2-718 Exam + Online / Offline and Android Testing Engine & 4500+ other exams included
$50 - $25 (you save $25)
Exam MB2-718 Make The Best Choice Chose - Certkingdom
Microsoft Dynamics 365 for Customer Service
Published: February 21, 2017
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.
If you have concerns about specific questions on this exam, please submit an exam challenge.
If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.
Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%)
Create and manage cases
Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases
Create and manage the knowledge base
Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages
Install and configure Microsoft Dynamics CRM Server
Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector
Manage the Interactive Service Hub
Implement single-stream and multi-stream dashboards, manage queues and cases from streams
Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%)
Create and manage queues
Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing
Create and manage entitlements
Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement
Create and manage SLAs
Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs
Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%)
Perform service management analysis
Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel
Upgrade Microsoft Dynamics CRM and other components
Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options
Manage the Unified Service Desk (USD) (15% - 20%)
Install and configure the USD application
This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger
Implement hosted controls
Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters
Configure server-side synchronization
Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger
Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%)
Install and configure Dynamics 365 Field Service
Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices
Manage the Field Service mobile app and other Field Service features
Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns
Make yourself more valuable in today's competitive computer industry Certkingdom's preparation material includes the most excellent features, prepared by the same dedicated experts who have come together to offer an integrated solution. We provide the most excellent and simple method to pass your Microsoft Microsoft Certified Specialist MB2-718 exam on the first attempt "GUARANTEED".
Unlimited Access Package
will prepare you for your exam with guaranteed results, MB2-718 Study Guide. Your exam will download as a single MB2-718 PDF or complete MB2-718 testing engine as well as over +4000 other technical exam PDF and exam engine downloads. Forget buying your prep materials separately at three time the price of our unlimited access plan - skip the MB2-718 audio exams and select the one package that gives it all to you at your discretion: MB2-718 Study Materials featuring the exam engine.
Certkingdom MB2-718 Exam Prepration Tools
Certkingdom Microsoft Microsoft Certified Specialist preparation begins and ends with your accomplishing this credential goal. Although you will take each Microsoft Microsoft Certified Specialist online test one at a time - each one builds upon the previous. Remember that each Microsoft Microsoft Certified Specialist exam paper is built from a common certification foundation.
MB2-718 Exam Testing Engines
Beyond knowing the answer, and actually understanding the MB2-718 test questions puts you one step ahead of the test. Completely understanding a concept and reasoning behind how something works, makes your task second nature. Your MB2-718 quiz will melt in your hands if you know the logic behind the concepts. Any legitimate Microsoft Microsoft Certified Specialist prep materials should enforce this style of learning - but you will be hard pressed to find more than a Microsoft Microsoft Certified Specialist practice test anywhere other than Certkingdom.
MB2-718 Exam Questions and Answers with Explanation
This is where your Microsoft Microsoft Certified Specialist MB2-718 exam prep really takes off, in the testing your knowledge and ability to quickly come up with answers in the MB2-718 online tests. Using Microsoft Certified Specialist MB2-718 practice exams is an excellent way to increase response time and queue certain answers to common issues.
MB2-718 Exam Study Guides
All Microsoft Microsoft Certified Specialist online tests begin somewhere, and that is what the Microsoft Microsoft Certified Specialist training course will do for you: create a foundation to build on. Study guides are essentially a detailed Microsoft Microsoft Certified Specialist MB2-718 tutorial and are great introductions to new Microsoft Microsoft Certified Specialist training courses as you advance. The content is always relevant, and compound again to make you pass your MB2-718 exams on the first attempt. You will frequently find these MB2-718 PDF files downloadable and can then archive or print them for extra reading or studying on-the-go.
MB2-718 Exam Video Training
For some, this is the best way to get the latest Microsoft Microsoft Certified Specialist MB2-718 training. However you decide to learn MB2-718 exam topics is up to you and your learning style. The Certkingdom Microsoft Microsoft Certified Specialist products and tools are designed to work well with every learning style. Give us a try and sample our work. You'll be glad you did.
MB2-718 Other Features
* Realistic practice questions just like the ones found on certification exams.
* Each guide is composed from industry leading professionals real Microsoft Microsoft Certified Specialistnotes, certifying 100% brain dump free.
* Study guides and exam papers are guaranteed to help you pass on your first attempt or your money back.
* Designed to help you complete your certificate using only
* Delivered in PDF format for easy reading and printing Certkingdom unique CBT MB2-718 will have you dancing the Microsoft Microsoft Certified Specialist jig before you know it
* Microsoft Certified Specialist MB2-718 prep files are frequently updated to maintain accuracy. Your courses will always be up to date.
Get Microsoft Certified Specialist ebooks from Certkingdom which contain real MB2-718 exam questions and answers. You WILL pass your Microsoft Certified Specialist exam on the first attempt using only Certkingdom's Microsoft Certified Specialist excellent preparation tools and tutorials.
This is what our customers are saying about CertKingdom.com.
These are real testimonials.
Hi friends! CertKingdom.com is No1 in sites coz in $50
I cant believe this but when I purchased the $50 package it was amazing I Microsoft passed 10 Exams using CertKingdom guides in one Month So many thanks to CertKingdom Team , Please continue this offer for next year also. So many Thanks
Thank You! I would just like to thank CertKingdom.com for the Microsoft Microsoft Certified Specialist MB2-718 test guide that I bought a couple months ago and I took my test and pass overwhelmingly. I completed the test of 90 questions in about 90 minutes I must say that their Q & A with Explanation are very amazing and easy to learn.
After my co-workers found out what I used to pass Microsoft Microsoft Certified Specialist MB2-718 the test, that many are thinking about purchasing CertKingdom.com
for their Microsoft Certified Specialist exams, I know I will again
I passed the Microsoft Microsoft Certified Specialist MB2-718 exam yesterday, and now it's on to security exam. Couldn't have done it with out you. Thanks very much.
I Just Passed The Microsoft Microsoft Certified Specialist MB2-718 Took 80 to 90 Minutes max to understand and easy to learn. Thanks For Everything Now On To MB2-718
thanks so much for your assistance in Microsoft Microsoft Certified Specialist i passed today it was a breeze and i couldn't have done it without you. Thanks again
I have used your Exam Study Guides for preparation for Microsoft Microsoft Certified Specialist MB2-718. I also passed all those on the first round. I'm currently preparing for the Microsoft and theMicrosoft Certified Specialist. exams
I just wanted to thank you for helping me get myMicrosoft Certified Specialist $50 package
for all guides is awesome you made the journey a lot easier. I passed every test the first time using your
I take this opportunity to express my appreciation to the authors of CertKingdom.com Microsoft Microsoft Certified Specialist
test guide. I purchased the MB2-718 soon after my formal hands on training and honestly, my success in the test came out of nowhere but CertKingdom.com. Once again I say thanks
team the test no. MB2-718 that i took was very good, I received 880 and could have gain more just by learning your exams
Hi and Thanks
I have just passed the Microsoft Certified Specialist Directory Services Design exam with a score of 928 thanks to you! The guide was excellent
Great stuff so far....I love this site....!! I am also on the Microsoft Microsoft Certified Specialist I decided to start from certkingdom and start learning study Microsoft Certified Specialist from home... It has been really difficult but so far I have managed to get through 4 exams....., now currently studying for the more exams.... Have a good day.................................................. Cheers
Thanks for your Help, But I have finally downloaded Microsoft Microsoft Certified Specialist MB2-718 exam preparation from certkingdom.com they are provided me complete information about the exam, lets hope I get success for the MB2-718 exam, I found there exams very very realistic and useful. thanks again